If the customer is not satisfied with the purchase made, he will have the right to withdraw from the contract in writing (letter, e-mail), within 10 days, starting from the day of receipt of the goods and return the same within 10 days at our office by courier.
Shipping costs are charged to the customer if the delivered products correspond to those ordered.
The company Code Vanitose di Eccli Mirko undertakes to make the refund by bank transfer within 30 days of receipt of the goods subject to withdrawal.
In the event that the delivered products are damaged, Code Vanitose di Eccli Mirko undertakes to return the correct product within 5 working days (subject to product availability) from the customer's communication and possibly to organize the collection of the incorrect goods at the shipping address as it appears in the Customer's order
The Customer is required to make the goods available at the shipping address entered in the order subject to withdrawal, in its original packaging duly sealed, agreeing with Code Vanitose di Eccli Mirko on the day for collection.
Any problems that prevent agreeing on the date and place of collection of the goods, allow Code Vanitose di Eccli Mirko not to respect the commitment to return or reimburse the goods within the times indicated above, commitments that will be honored as soon as Code Vanitose di Eccli Mirko will examine the goods subject to withdrawal.
If the product is to be replaced with one of a different size or model, the customer is required to pay a "contribution" for the new shipment of € 8.50 in addition to any difference in cost.
The quickest and safest way to communicate the will to withdraw via email (email@example.com), specifying the order number to which the withdrawal refers. The right of withdrawal cannot be applied to personalized products, if they correspond to those ordered.
For more information, please consult the General Conditions of Sale on our site