If the customer is not satisfied with the purchase made, he will have the right (DL 206/2005) to withdraw from the contract in writing (fax, e-mail) without specifying the reason, within 10 days, starting from the day of receipt of the goods. The goods must be returned to our office (Code Vanitose di Eccli Mirko, Località Tasini 7/A, cap. 38050 Sant'Orsola Terme (TN)) by courier. Shipping costs are charged to the customer if the delivered products correspond to those ordered. Code Vanitose di Eccli Mirko undertakes to make the refund by bank transfer within 30 days of receipt of the goods subject to withdrawal.
In the event that the delivered products do not correspond to those ordered, Code Vanitose di Eccli Mirko. undertakes to return the correct product within 5 working days (subject to availability of the product) from the customer's communication and, if necessary, to organize, through the courier and at its own expense, the collection of the incorrect goods from the shipping address as it appears in the Customer's order
The Customer is required to make the goods available at the shipping address entered in the order subject to withdrawal, in its original packaging duly sealed, agreeing with Code Vanitose di Eccli Mirko on the day for collection. Any problems that prevent us from agreeing on the date and place of collection of the goods, allow Code Vanitose di Eccli Mirko not to respect the commitment to return or reimburse the goods within the times indicated above, commitments that will be honored as soon as Code Vanitose di Eccli Mirko will examine the goods subject to withdrawal. The quickest and safest way to communicate the will to withdraw via email ( email@example.com ), specifying the order number to which the withdrawal refers. The right of withdrawal cannot be applied to personalized products, if they correspond to those ordered.
The images of the products on the site are to be considered purely illustrative and not binding in terms of shape or colour. For some types of products, for example cushions, blankets, mattresses, cotton beds, etc., the various images may not correspond in color or pattern to those actually in stock in our warehouse. If the customer is looking for particular shades and wants the guarantee that the colour/pattern is actually the one desired, we strongly recommend that you contact us by mail / telephone to become aware of the actual availability of any colour/patterns.
For consumer disputes arising from this contract in the field of online sale of goods and services between www.codevanitose.it and a Consumer, we guarantee from now on our participation in the alternative dispute resolution procedure promoted before the ADR body " Conciliareonline.it”: Via Dodiciville, 2 - 39100 Bolzano BZ - tel. 0471/975597 - fax 0471/97991 - e-mail firstname.lastname@example.org - website www.conciliareonline.it .